Cancellation Process:

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1. All requests for refunds must be made in writing via email by the attendee or credit card holder.

2. Cancellations made after the cancellation deadline and no-shows for the event will result in the forfeiture of the entire registration fee.

 

Refund Terms:

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1. Participants (Visitors, Delegates, Exhibitors) will be issued a participation letter upon payment of the participation fee.

2. If participation is canceled within 30 days from the date of the participation letter, a processing fee of $75 will be deducted, and the balance amount will be refunded within 30 days of receiving the cancellation communication.

3. If canceled 240 days before the event start date, a 15% cancellation charge, with the remaining amount refunded within 30 days.

4. If canceled 180 days before the event start date, a 25% cancellation charge will apply, and the rest will be refunded within 30 days.

5. If canceled 90 days before the event start date 50% cancellation charge will be deducted, and the remaining amount refunded within 30 days.

6. 100% paid amount would be forfeited, and no refund will be made if cancelled before 45 days of the event start date.

 

Exceptions to the Cancellation Policy:

 

Liveweek recognizes that serious issues may arise, and cancellation may be necessary. Acceptable reasons for cancellation after the deadline include:

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1. Serious illness or disabling injury to the participant (s) (as determined by the Nonprofit Live Week Event board)

2. Court appearance or jury duty.

3. Unexpected military duty call-up.

4. Covid-19 like pandemic situation.

 

Substitution Policy:

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1. In the event a registrant is unable to attend, substitutions of a business colleague/co-worker will be accepted until 1 week prior to the event's start.

2. The original registrant must submit the replacement's name and contact information in writing to contact@live-week.com.

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No Suitcasing Policy:

 

Nonprofit Live Week Event is committed to providing a conducive and respectful environment for all participants. Please be aware of our strict "No Suitcasing" policy, outlined as follows:

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1. Definition of Suitcasing:

   • Suitcasing refers to the act of promoting a business, product, or service without being an official exhibitor, either in the aisles, public spaces, or within another company's booth.

2. Consequences of Suitcasing:

   • Any conference attendee with a non-exhibitor registration observed engaging in suitcasing will be asked to leave the conference immediately.

   • The attendee will not be allowed to participate in the remainder of the conference.

   • Conference fees paid will not be refunded.

   • Additional penalties may apply.

3. Reporting Violations:

   • We encourage all participants to report any instances of suitcasing to Nonprofit Live Week conference staff promptly.

   • Please provide detailed information about the violation and the individuals involved.

4. Enforcement:

   • The enforcement of the No Suitcasing policy is crucial for maintaining the integrity of the event and ensuring a fair and respectful environment for all exhibitors and attendees.

5. Acknowledgment:

   • By attending Nonprofit Live Week Event, all participants acknowledge and agree to comply with the No Suitcasing policy.

 

We appreciate your cooperation in upholding the professional standards of the conference. If you have any questions or concerns regarding this policy, please contact us at contact@live-week.com. Thank you for your commitment to making Nonprofit Live Week Event a successful and respectful gathering.

 

We appreciate your understanding and cooperation with our cancellation and refund policy. If you have any questions or concerns, please write to us at contact@live-week.com

 

Thank you for your participation in Nonprofit Live Week Event.